Shipping Policy

General Shipping Overview

This shipping policy establishes the standardized delivery rules and service specifications for all eyewear products available on our cross-border e-commerce platform. As a professional online retailer dedicated to trendy and affordable men’s and women’s eyewear, we have built a global logistics distribution system covering most countries and regions worldwide, aiming to provide efficient, stable and transparent shipping services for every customer. All orders placed on our platform enjoy free worldwide shipping as our core service benefit, with no hidden shipping fees, handling charges or regional surcharges for any valid order, regardless of the order amount, product type or delivery destination. We adhere to a unified global shipping standard to ensure consistent service quality for customers across different continents and regions, eliminating differentiated logistics rules between domestic and international orders.
Our platform has optimized the entire order processing and logistics delivery process through systematic operational management and mature supply chain layout. From order confirmation, product inspection, packaging to outbound delivery, every link follows strict standardized procedures to ensure the integrity and safety of eyewear products during transportation. As a professional custom prescription glasses and fashion eyewear e-commerce platform, we fully consider the particularity of optical products, adopting professional shockproof, dustproof and pressure-resistant packaging materials for all products to prevent frame deformation, lens scratch and product damage during long-distance transportation. This general shipping specification applies to all conventional orders on the platform, including fashion decorative eyewear, daily casual glasses, custom prescription eyewear and other product lines.

Order Processing Timeline

All valid orders submitted and successfully paid on the platform will enter the official processing queue immediately after payment verification. Our professional order operation team completes order sorting, product matching, quality inspection and packaging work within 1 to 3 working days. The 1-3 day processing cycle is applicable to all orders without exception, covering all product categories and all global delivery regions. Working days refer to official business days excluding weekends and conventional public holidays, ensuring accurate and unified processing time calculation for all orders.
For custom prescription eyewear orders that require personalized parameter configuration and customized processing, our team will strictly follow the same 1-3 working day processing standard. We have a professional customized production workshop and optical inspection team, which can efficiently complete lens cutting, frame assembly, parameter calibration and quality testing of customized products within the specified time. After the completion of internal processing and quality inspection, all qualified orders will be handed over to cooperative global logistics suppliers for outbound delivery in a timely manner. The platform will automatically update the order logistics status in real time after delivery, allowing customers to check the latest progress of order processing and delivery at any time through the order center.
Orders will not be processed in advance or delayed arbitrarily. All processing progress is uniformly controlled by the platform system and manual supervision mechanism to ensure fair and consistent service for every customer. In case of extreme individual situations such as temporary product inventory adjustment or system maintenance, the platform will take the initiative to synchronize the progress with customers and ensure that the final processing time does not exceed the stipulated standard range, maintaining high-efficiency operational service level all the time.

Global Delivery Time Standard

We implement a unified global delivery cycle for all shipped orders, with a standard delivery time of 6 to 12 working days from the date of order outbound delivery to the final receipt by customers. This delivery time standard is universally applicable to all global delivery destinations, including local and international regions, without differentiated time limits or regional priority settings. The 6-12 day delivery cycle covers the whole process of logistics transportation, customs clearance inspection, regional distribution and terminal delivery, forming a complete and transparent time system for customers’ reference.
In the conventional logistics environment, most regional orders can be completed and delivered within the medium range of the standard cycle, and a small number of remote regions or regions with relatively slow logistics efficiency will be completed within the maximum 12-day limit. We have established long-term strategic cooperation with multiple global mainstream logistics providers, which can effectively optimize transportation routes, reduce transit links, and greatly improve the stability and timeliness of cross-border delivery. For custom prescription eyewear products with personalized attributes, the delivery time still follows the unified 6-12 day global standard, and the personalized customization process is completely completed in the early order processing stage, which will not affect the final logistics delivery cycle.
It should be clarified that the platform does not provide additional expedited shipping services. All orders uniformly implement the standard 6-12 day global delivery specification, which ensures the stability of product quality and logistics service while maintaining a unified service standard. Customers do not need to pay extra fees for expedited processing, and all orders enjoy the same efficient and standardized global delivery service. We will continue to optimize the logistics system and transportation routes to further shorten the average delivery cycle and improve customer shopping experience on the premise of ensuring service stability.

Free Shipping Service Rules

Free worldwide shipping is a permanent core service of our platform, covering all products displayed and sold on the website and all valid delivery regions around the world. There is no minimum order amount limit, no product category restriction and no regional threshold restriction for the free shipping service. Whether customers purchase a single pair of fashion eyewear, multiple sets of matching glasses or high-end custom prescription eyewear, they can automatically enjoy the free shipping benefit without any additional application or operation.
All shipping costs including product packaging fees, logistics transportation fees, cross-border transit fees and conventional customs clearance handling fees are fully borne by our platform. Customers only need to pay the corresponding product unit price displayed on the page, and all subsequent logistics and delivery related expenses are free of charge. The platform adopts a unified USD currency settlement standard for all products, and the free shipping policy is fully compatible with the USD settlement system, ensuring transparent and consistent pricing and service standards for global customers.
The free shipping service includes the whole process service from warehouse outbound to terminal address delivery. Our logistics partners will complete the whole link transportation and distribution according to the standard process, and the platform will bear all risk and cost losses caused by conventional logistics transportation problems such as transit delay, package loss and damage within the scope of service guarantee. This long-term free shipping policy is committed to reducing the shopping cost of global customers, allowing more consumers to easily purchase trendy, high-quality and cost-effective eyewear products and enjoy convenient cross-border shopping services.

Logistics Tracking and Delivery Guarantee

After each order is successfully delivered out of the warehouse, the platform will generate an exclusive logistics tracking number and synchronize it to the customer’s order management page in real time. Customers can query the real-time transportation status, transit node information and delivery progress of the order through the official logistics tracking channel supported by the platform at any time. The logistics tracking system covers the whole global transportation link, realizing full-process traceability of orders and ensuring that customers can clearly grasp every progress of order delivery.
We have a professional logistics after-sales team responsible for monitoring the delivery status of all global orders. For orders with abnormal logistics status such as delayed transportation, stuck customs clearance or abnormal node update, the team will actively follow up, communicate with logistics suppliers and solve problems in a timely manner to promote the smooth completion of delivery. During the standard 6-12 day delivery cycle, we will ensure that all orders are delivered to the customer’s reserved delivery address safely and completely.
In the process of logistics delivery, if the product is damaged, lost or missing due to logistics transportation problems, we will provide free re-delivery or full refund services according to the actual situation, fully protecting the legitimate shopping rights and interests of customers. We always take stable logistics efficiency and reliable delivery quality as the core service goals, continuously optimize the global logistics layout, improve the full-process supervision mechanism of order delivery, and bring stable, reassuring and convenient delivery experience for global eyewear consumers.